Privacy Policy & Terms

1. Information We Collect

When you make a booking, we collect the following personal information:

• Full name (representative)
• Email address
• WhatsApp number
• Instagram ID (optional)
• Hotel / pickup location
• Booking details (tour, date, number of participants, add-ons)

Payment information is processed securely by Stripe and is never stored on our servers.

2. How We Use Your Information

• To confirm and manage your booking
• To send booking confirmation and reminder emails
• To coordinate pickup and tour logistics
• To contact you regarding your booking via email or WhatsApp

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

Payments are processed by Stripe. Your card details are handled directly by Stripe and are never accessible to us.

With your consent, we use Google Analytics to understand site usage, traffic sources, devices, and interactions with our booking flow. Analytics is optional, is not required to make a booking, and can be disabled through Analytics Preferences in the site footer. We do not send names, email addresses, phone numbers, or pickup locations to Google Analytics.

4. Data Retention

Booking records are retained for up to 2 years for operational and accounting purposes. You may request deletion of your personal data by contacting us at info@jdmrun.com.

5. Security

All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe using industry-standard PCI DSS compliance. We take reasonable measures to protect your personal information from unauthorized access.

6. Contact

For any privacy-related inquiries, please contact us at info@jdmrun.com.

1. Booking Confirmation

Your booking is confirmed upon successful payment via Stripe. A confirmation email will be sent to the email address provided. Availability is checked again before checkout begins.

2. Payments and Deposits

The booking summary shows the tour total and the amount charged at checkout. When Deposit Mode is shown, only the displayed deposit is charged immediately and the displayed remaining balance is due on the tour day. Payment instructions for the remaining balance will be shared with your pickup details.

Cancellation refund percentages apply to the amount already paid, not to an unpaid remaining balance.

3. Cancellation by Customer

You can cancel your booking at any time via the Manage Booking link included in your confirmation email. The following refund policy applies:

Refunds are processed via Stripe and may take 5–10 business days to appear on your statement.

4. Cancellation by JDM Run

In the event that JDM Run must cancel a tour due to circumstances within our control (e.g., vehicle issues, operator unavailability), you will receive a full refund or the option to reschedule at no additional cost.

In the event of cancellation due to severe weather, natural disasters, or other force majeure events, we will make every effort to reschedule. Refunds in such cases are at our discretion.

5. Rescheduling

Rescheduling requests must be made at least 3 days before the original tour date and are subject to availability. Please contact us at info@jdmrun.com.

While a new date is being arranged, your booking may be shown as Date TBD and remains confirmed. For customer-requested changes, cancellation eligibility continues to be calculated from the original refund policy date and is not reset by setting the date to TBD or confirming a later date. Changes initiated by JDM Run remain subject to Section 4 above.

6. Participant Requirements

• All participants must comply with the safety briefing provided before the tour
• Participants must be in a physical condition suitable for the experience
• JDM Run reserves the right to refuse service to participants who appear intoxicated or pose a safety risk
• Children under 12 must be accompanied by a parent or guardian and are subject to individual assessment

7. Liability

JDM Run operates with full insurance coverage. However, participants join tours at their own risk. We are not liable for personal injuries, loss of belongings, or other damages arising from participation in our tours, except where required by applicable law.